We've Made It Easier to Stay in Touch
Introducing Two-Way Text Messaging
One of the most exciting changes we've made is the introduction of two-way text messaging.
Previously, many of our appointment reminders and confirmations were sent from a "do not reply" number. Now, you can simply reply to our messages and communicate directly with us.
Whether you need to:
Confirm or reschedule an appointment
Let us know you're running late
Ask a question about an upcoming service
Check a product recommendation
Enquire about treatment suitability
Request a call back
You can now simply send us a text.
Save Our Number (61) 0480801286
To make the most of this new feature, we encourage you to save our new two way chat number in your contacts.
That way you'll always know it's us when we get in touch, and you'll be able to find us quickly whenever you need to send a message.
It's a simple change that will make communicating with us much easier moving forward.
Simply send us a text and it will appear directly in our booking system. Our reception team will receive a notification and can reply as soon as they're available, making it a convenient alternative to waiting on hold or trying to call at a busy time.
How Our New AI Assistant Helps
We've also introduced a smart AI-powered chat assistant to help us respond more efficiently, particularly outside business hours.
The AI can assist with straightforward enquiries such as:
Opening hours
Service information
Pricing guidance
Appointment availability enquiries
Booking links
Directions and parking information
Gift voucher questions
Frequently asked treatment questions
This means you can often receive an immediate response, even when the salon is closed.
Real People Are Still Here
While we're excited about the convenience of AI, we want to reassure you that it's not replacing our reception team.
We continue to have a dedicated receptionist available throughout our operating hours, ready to provide the personal service and support you've always received from Mien.
The AI simply helps fill the gaps when we're busy assisting clients in salon or when messages arrive after hours.
If your enquiry requires a more detailed conversation, you can request a call back directly through the chat, and a member of our team will get in touch as soon as possible.
The Best of Both Worlds
Our goal has always been to make your experience with Mien as seamless as possible.
By combining the convenience of two-way messaging, helpful after-hours AI support, and our experienced reception team, we're making it easier than ever to get the information you need, when you need it.
So next time you receive a message from us, feel free to reply.
We're listening.